Version date: 04/07/2023
Welcome to Fido.
Dog owners are legally required to be in possession of a Microchipping Certificate, which is a legal document confirming the information that is registered on a government-approved database.
This notice tells you about how we collect and use ('process') your personal data through your use of https://www.fido.ie/ and any communication you have with us. It may be updated from time to time, so please check back regularly.
In some circumstances you may also receive additional notices about our use of your data.
Fido is the 'Data Controller' of your information. This means that we decide how and why we are using your data, and are responsible for looking after it.
For the purpose of the EU General Data Protection Regulation, Fido is the data controller who is responsible for your personal data.
Fido is a trading name of Independent Vetcare Ireland Limited. The Registered office address is 2 Shelbourne Buildings, Crampton Avenue, Shelbourne Road, Ballsbridge, Dublin 4, Ireland. The trading office is 2nd Floor, Beaufield Veterinary Centre, Dublin Road, Celbridge, Co. Kildare, W23 X5W9. Registered number: 633559.
Fido is also part of IVC Evidensia Group.
We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. You can contact them with any queries, issues or in relation to your data protection rights at the above address, or:
* For non-privacy related matters, please contact helpdesk@fido.ie
We collect and use the following categories of personal data:
To register you as an owner and to provide our services to you, we will collect:
To provide customer service to you we will collect:
To keep in touch with you we will collect:
Lawful Basis: We process this data as part of entering into or performing a contract with you, or for our legitimate interests in improving the quality of our services.
Lawful basis: We process this information as it is in our legitimate interest to do so, in order to provide services to you, or with your consent.
Lawful basis: We may also use any of the above data to meet relevant legal obligations, or to seek legal advice or defend a claim.
We will only use your data in ways that are compatible with the purposes explained in this notice. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that, where required or permitted in law, we may process your personal data without your knowledge or consent, including additional personal data.
If you don't wish to provide certain information when requested (such as your payment card details), we will not be able to provide you with the service you have requested.
It's also really important that the information you give to us is accurate and is kept up to date. You can tell us about changes to your personal data by logging into your account or you can contact us by email helpdesk@fido.ie
We share your personal data with the following categories of companies so that we can provide the service you have requested from us. This may include parties that assist in providing you with our services, or other parties that work with us such as:
Where any part of our business is outsourced, sold, or merged, and where permitted by law, we will share your data with the new provider so that we may continue to provide services to you. They may use your personal data in the same way as set out in this policy. We will of course inform you of any such change and give you an opportunity to opt out of your data being shared with a new provider.
Research bodies in academia or government, where such data has been anonymised and/or aggregated to remove any personally identifiable information, for the purposes of education or informing policy.
Fido is a trading name of Independent Vetcare Ireland Limited, part of the IVC Evidensia group of companies. Personal data may be shared with IVC Evidensia companies where they provide services to Fido. For more information, please visit https://ivcevidensia.com.
IVC Evidensia is multinational company, and some of our business processes may take place outside the European Union ("EU").
We ensure that your data continues to be protected to the same standards by:
IVC Evidensia in Europe and the United Kingdom (UK) currently uses service providers in the following countries/regions:
We have put in place security measures to help to prevent your information from being accidentally lost, altered, shared, used, or accessed in an unauthorised way.
We limit access to your personal data to those employees, agents, contractors and data processors who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax or reporting requirements.
Under the EU data protection law you have some important rights available to you. In summary, these include:
Some of these rights may be limited in some circumstances, or subject to exemptions. If you want to exercise your rights, or to make a complaint, please complete a Rights request form or contact us at privacy@ivcevidensia.com.
If we cannot resolve a complaint as you would wish, you may also make a complaint to the Data Protection Commission via their website.