Your dog could be lost without it
Serving pet owners since 2004

Information about Fido

Here are some facts about Fido:

  • Fido is a trading name of IVIS Limited.
  • IVIS is Irish Veterinary Identification Solutions. You may see this mentioned during payment or on receipts.
  • Fido is an Irish Government Approved Database for the registration of dogs under the Microchipping of Dogs Regulations 2015
  • Although government approved, Fido is a private operation and not a part or representative of any government ministry or department.
  • Fido was incorporated as a company with the Companies Registration Office, Dublin, Ireland.
    • Company registered number: 453178.
    • Registered office: IVIS Limited, 2nd Floor, Beaufield Veterinary Centre, Dublin Road, Celbridge, Co. Kildare.
    • Registration date: 11/02/2008.
    • Postal address: www.fido.ie, P.O.Box 484, Naas, Co. Kildare.

Fido's cookie policy:

  • Fido does not generate persistent Web cookies and therefore does not engage in site-to-site tracking of customer activities while using the Web.
  • Fido uses an essential session cookie for the period of time that you are using the Fido site, which is necessary for maintaining a valid interaction with the service, especially for users with Fido accounts. The temporary cookie disappears permanently when your browsing session ends.
  • Fido uses an external site usage monitor that uses non-essential cookies, associated only with Fido and not used by Fido for any purpose other than that associated with the performance of the Fido site. This third-party offers an opt-out solution.
  • Customers are encouraged to learn about EU Directive 2002/58/EC through any of the many summaries that can be found on the Web.

Fido's use of customer data

  • Fido adhere's to the EU's General Data Protection Regulation (GDPR) with respect to customer data. This specifically includes clarity with regards to obtaining consent, and in providing explanations regarding the use of data.
  • Fido keeps contact information in a registry in line with Government regulations for the purpose of reunification of lost or stolen pets.
  • Fido neither seeks nor holds any information that is not in keeping with the registration and reunification services offered to customers.
  • Registration certificates are the primary means of giving customers a tangible representation of the registered information. These include the printed certificates for dogs, and the downloadable certificates for all other species. Customers can also view the registered data online with the aid of access credentials supplied during registration. Fido reasonably expects customers to retain copies of any electronic correspondence as a record of any other information exchanged with Fido, including any automated messages and exchanges with Fido support staff.
  • Fido will not knowingly record, amend or remove information that would lead to a false or misleading record or present a legal hazard. Fido will make every effort to correct any errors in recorded information that occurred during registration, without charge if Fido is reasonably responsible for the error, and the option of a nominal fee where customer or customer's representative is responsible. Fido also provides the means to amend recorded information, consistent with relevant regulations, should the recorded information become out-of-date.

Information about Fido's Certificates of Registration:

  • Printed Certificates of Registration incorporate a number of security measures and cannot be replicated by simple printers or photocopiers.
  • Photocopies, photographs or digital copies of a Certificate are not valid substitutes for the original printed Certificate.
  • The minimum set of details on the Certificate is legally defined in Regulations by the Irish Government.
  • The QR code on the Certificate can be scanned by most camera-phones equipped with a (free) QR scanner app, to verify the printed data.
  • The holder of a Certificate may use the details to register a new claim of ownership or relinquish existing ownership.
  • The Certificate has perforations to allow separation into a top part for a new owner/buyer and bottom part for the old owner/seller.
  • The reverse of the printed Certificate has forms to facilitate change of ownership.
  • You do not have to post the forms to Fido because you can use the Certificate details to change ownership online.
  • There is a small fee to handle the processing, printing and postage of Certificates, payable online by Debit or Credit Card.
  • Fido uses Stripe for Debit/Credit Card payments.
  • Fido will accept cheques/drafts made out to "Fido" sent by post (write the chip number on the reverse of the cheque).
  • Minor corrections to recorded data will be considered on a case by case basis, in line with DPA/GDPR obligations, and may incur a nominal admin fee.

Fido also provides information on the following topics:

SPONSORS
Sponsored offer from Royal Canin
Royal Canin is a proud sponsor of Fido
Free cat/dog food for registered Fido customers. Read More
Links open in a separate window

Sponsored offer from Allianz. Allianz p.l.c. is regulated by the Central Bank. Standard acceptance criteria apply. Calls maybe recorded.
Once off discount for microchipped pets.
Link opens in a separate window
!

Fido Notice: