Cookies and similar technologies policy

Version date: 14/04/2023

Please read this policy carefully as it contains important information on how we use cookies and similar technologies on our "Website" https://www.fido.ie/.

This policy should be read together with our Privacy Notice [WRAP ‘Privacy Notice’ WITH LINK /privacy-notice] which tells you how and why we collect, use (‘process’) your personal data. It also explains your rights in relation to your personal data and provides details of how to contact us.

This policy may be updated from time to time, so please check back regularly.

1. Who we are

This website is operated by Fido, a trading name of Independent Vetcare Ireland Limited, registered office is 2 Shelbourne Buildings, Crampton Avenue, Shelbourne Road, Ballsbridge, Dublin 4, Ireland. The Trading Office address of Fido is 2nd Floor, Beaufield Veterinary Centre, Dublin Road, Celbridge, Co. Kildare, W23 X5W9.

Fido is also part of IVC Evidensia Group

2. Our Website

This cookie policy relates to your use of our website.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional services available to you. These other third-party websites may also use cookies or similar tracking technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

3. What are Cookies?

A cookie is a small text file which is already on your device, or which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website. Cookies help us to recognise you and your device and store some information about your preferences, consents and past actions. Cookie data does not allow us to identify you individually.

4. Who sets cookies?

The cookies stored on your device are set by:

• Fido and are necessary to enable you to use our website
• Third parties who assist us with detecting and preventing fraud and who assist us with providing a service to you (Stripe – our payment service provider)

5. What cookies do we use?

Our website uses only essential cookies (also known as strictly necessary cookies). These types of cookies are needed for the proper functioning of our website. For example, without this cookie, you would not be able to make a payment. We use cookies for:

• Technical purposes, essential to the effective operation of our website
  • We use an essential session cookie for the period you are using the website, which is necessary for maintaining a valid interaction with the service, especially for users with Fido accounts. The temporary cookie disappears permanently when your browsing session ends, by logging out or closing your browser.
• To enable you to make a purchase on our website and to detect and prevent fraud
  • We use Stripe for online payments, this includes temporary cookies that will apply while you are making a payment, and permanent cookies that are specifically used for anti-fraud purposes in order to protect our customers.

6. Consent to use cookies and other tracking technology

We will ask for your consent to place cookies or other similar tracking technologies on your device, except where they are essential for us to provide you with a service .

Fido does not generate persistent web cookies and therefore does not engage in the tracking of customer activities while using our website. We only use cookies that are essential.

How to contact us

If you have any questions about this policy, please contact our Data Protection Officer by email (privacy@ivcevidensia.com).